Hello, how can we help?
Frequently Asked Questions
🤓 General FAQs
What is Tuff Techies?
Tuff Techies is a top-rated local tech support business dedicated to providing expert repair services for a wide range of electronics, including computers, printers, cell phones, home theaters, internet-related issues, and more.
Established in 2013 by its founder Kyle Bridgeman, Tuff Techies takes pride in providing its neighbors and friends both in-shop and in-home tech support services.
Known for our exceptional customer service and a 5-star reputation, Tuff Techies is the go-to choice for reliable, professional, and trustworthy tech support in Northern Arizona!
What are your business hours?
| Monday | 8:00 AM – 5:00 PM |
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
| Saturday | CLOSED |
| Sunday | CLOSED |
What is your phone number?
Our phone number is 928-710-7632
What holidays are you closed?
We are closed the following holidays:
- New Year’s Day
- Martin Luther King, Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve Day
- Christmas Day
Are you open on weekends?
No, Tuff Techies is not open on Saturdays or Sundays.
However, we always reopen bright and early Monday at 8 AM!
What areas do you service?
We service most of Northern Arizona including:
Prescott, Prescott Valley, Chino Valley, Williamson, Dewey-Humboldt.
We also service the following areas for an additional travel fee:
Cottonwood, Camp Verde, Sedona, Flagstaff, Jerome, Mayer, and more.
* Contact us if you’re in Northern Arizona but not listed above as an area we service.
Do you offer same-day service?
Yes, we do offer same-day service when avaialable!
- All on-site (in-home) appointments are on a first-come first-service basis, so same-day appointments are not guaranteed.
- For in-shop service, you do not need an appointment and can stop by anytime during business hours.
- If you would like one-on-one in-shop service you will need an appointment.
Are Tuff Techies employees background checked?
Yes — absolutely. Your trust and security are our top priorities.
At Tuff Techies, every team member goes through a thorough third-party background check before joining our company. This applies to all employees, including: Customer Service Representatives,
In-Shop Technicians, In-Home Technicians, and the Management Team.
Is Tuff Techies hiring?
Yes, Tuff Techies is always looking to hire top-notch, qualified candidates to join our team of techies!
You can start the employment journey here.
Does Tuff Techies have the right to refuse service?
Yes, Tuff Techies reserves the right to refuse service to any individual if their behavior is deemed inappropriate, abusive, threatening, or if they violate company policies.
Tuff Techies may refuse service for the following reasons:
- Abusive or aggressive behavior towards staff or other customers.
- Discriminatory, harassing, or offensive language or conduct.
- Repeated unreasonable demands or refusal to follow business procedures.
- Refusal to comply with company policies, safety guidelines, or instructions.
How much do you charge for a dignostics and estimate?
Tuff Techies charges a $50 bench fee for diagnosis, which is waived if you choose to repair your device or purchase a new one from us. Drop your device off at our shop anytime during business hours, and we’ll provide you with an accurate repair estimate!
🛠️ Services
What kind of products do your service?
Our team can service the following:
- Computers
- Printers
- WiFi internet networks
- TVs
- Audio & visual equipment
- Smartphones
- Smart devices
- and more
Do you fix phones?
Yes, we do fix phones.
Do you fix phone screens?
Yes, we do fix and replace phone screens.
What phone repair services do you offer?
We specialize in a wide range of phone repair services, including but not limited to screen replacement, battery replacement, water damage repair, camera repair, and charging port replacement for various smartphone brands and models.
Do you offer in-home tech support?
Yes, Tuff Techies does offer in-home / on-site tech support services.
What devices do you support in my home?
Devices we support include:
- Computers
- Laptops
- Modems
- Routers
- Printers
- Monitors
- Smartphones
- Tablets
- Televisions
- Security cameras
- and more
What size TVs do you mount?
Our team can mount any size TV up to 86 inches!
- 0″-50″ TV starts at ($129)
- 51″-75″ TV starts at ($189)
- 76″+ TV starts at ($229)
What channels do I get with a TV antenna?
In Prescott Valley, AZ and surrounding areas we get 30+ free TV channels including but not limited to NBC, ABC, CBS, FOX, PBS, MeTV, ESCAPE, CW, Laff, and more.
For more information visit our TV Antenna Installation page.
Do you fix gaming consoles?
Yes, we do repair all gaming consoles including Xbox, Playstation, Nintendo, and others.
Do you offer remote computer support services?
We currently do not offer remote tech support services.
However, we are excited about the prospect of including remote services in our upcoming Tuff Techies Total Tech Support package. Stay tuned for future updates as we expand our offerings to better serve your tech needs!
Do you work on Apple Macbook and iMac computers?
Yes, our team of technology experts do work on Apple Mac computers. Including both Macbook and iMac. Stop by our office or schedule an in-home visit here.
How much does it cost to have someone come to my home?
Our base rate to have a technician go out to your house is $110 per hour.
What kind of computer problems do you fix?
Our techs can repair almost all computer problems, including issues with hard drives, RAM, motherboards, power supplies, slow computers, computers that won’t turn on and computers with viruses.
You can check out all of our computer services here.
📆 Appointments
Do I need an appointment?
Appointments are not always necessary.
- If you are dropping off a computer or another device for diagnostics or an in-shop repair, you do not need an appointment.
- If you would like to sit with a technician one-on-one in our office, you will need to make an appointment.
- If you would like to have a technician come to your home, you will need to schedule an appointment.
You can schedule an appointment online by clicking the Book Now or Schedule Online buttons.
How do I schedule an appointment?
You can schedule an appointment online by clicking the Book Now or Schedule Online buttons.
If you want to bring your device into our office, you do not need an appointment and can stop by any time during business hours.
Is there a trip charge for in-home appointments?
There’s no additional trip charge for customers within 30 minutes of our shop in Prescott Valley.
You can find out how far away you are by looking up our address below:
4593 N Robert Rd Suite B
Prescott Valley, AZ 86314
For customers further than 30 minutes away from our shop we do charge an additional trip charge.
- 30-60 minutes away = $50
- 60-90 minutes away = $150
- 90-120 minutes away = $200
What is the trip charge for being out of your main service area?
For customers further than 30 minutes away from our shop we do charge an additional trip charge.
- 30-60 minutes away = $75
- 60-90 minutes away = $150
- 90-120 minutes away = $200
When will my technician arrive?
Your technician should arrive within a 30-minute window of your exact appointment time. If your technician is running early or late they will let you know via call, text, or email.
Why is my technician late?
Occasionally, a technician may run late due to completing a previous job. Should your tech expect to be late to your appointment, you will receive an text, email, or a phone call either notifying you of a short delay or requesting a new start time for your appointment.
How do I reschedule an appointment?
Call us, text us, or email us as soon as you know you’d like to reschedule your appointment. The sooner the better!
What if I cancel my appointment?
We understand that schedules can change on short notice, as do our customers’ needs. With that being said, we try our best to be as flexible as possible, therefore we do not charge a cancellation fee if an appointment is canceled or rescheduled.
We only ask that you contact our offices as soon as you need to change your appointment.
💰 Pricing and Billing
How much do your services cost?
All pricing depends on the service, but all prices are affordable and set to help all people with all budgets.
You can see all of our services and prices here.
How do I pay my bill?
You can pay your technician directly for the services completed. Our techhnicians can accept cash, checks, or credit cards.
Do you offer discounts?
Yes, Tuff Techies offers $10 off forever discounts for seniors, military personnel, firefighters, teachers, law enforcement, healthcare & EMS workers, and students.
We also rotate seasonal offers for services like cell phone repair, computer repair, TV mounting, TV antenna installation, and other services.
Visit our Specials page here for more details!
How It Works:
- $10 Off Labor Services – This discount applies to all in-shop and on-site repair services.
- No Expiration – Available year-round whenever you need tech support.
- Simple & Hassle-Free – Just mention your discount at checkout.
- Note: This discount applies to labor services only and does not include parts, products, or already discounted services.
How to Redeem:
- Mention your eligibility when booking your service or paying your invoice, and we’ll apply the discount at checkout—no coupon needed.
We appreciate you and look forward to helping with your tech needs!
Do you offer a senior discount?
Yes, Tuff Techies takes great pride in offering a $10 off discount to our valued senior customers.
Should I tip my tech?
No tip is necessary, but it’s always appreciated. Feel free to thank the technician for doing a great job by giving them positive feedback when you receive your review email.
What forms of payment do you accept?
Tuff Techies accepts all forms of payments including cash, check, or credit card.
Credit cards we accept include Visa, MasterCard, American Express, and Discover.
❄️ Office Closures
What holidays are you closed?
We are closed the following holidays:
- New Year’s Day
- Martin Luther King, Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve Day
- Christmas Day
How does Tuff Techies handle inclement weather?
Tuff Techies follows the Humboldt Unified School District’s inclement weather schedule.
- If the district announces a 2-hour snow delay, we will open 2 hours later than usual.
- If they close due to snow, we will also remain closed for the day.
How will I know if Tuff Techies is delayed or closed?
We notify customers through multiple channels, including:
- Text messages
- Emails
- Social media updates
- Signage on our shop door
What happens to my scheduled appointment if there’s a delay or closure?
If we have a 2-hour delay, your appointment may need to be rescheduled or adjusted.
If we are closed for the day, we will contact you as soon as possible to reschedule at your convenience.
Where can I check for updates?
Follow us on social media, check your email or text messages, or visit our shop for signage updates.
🛒 Products
Do you sell any products?
Yes, Tuff Techies does sell both new and refurbished products in our stores.
Our refurbished products are all Grade A+ professionally refurbished devices that come with a 1-year warranty.
Do you offer product warranties?
Yes, all refurbished phones come with a 1-year warranty, and other products will have manufacturer warranties.
Where can I purchase your products?
You can purchase products in-store at Tuff Techies in Prescott Valley. We currently do not sell products online.
What payment methods do you accept?
We accept cash, check, credit/debit cards, and contactless payments for all product purchases.
Do you offer financing?
Yes, we do offer financing through Afterpay, allowing you to buy now and pay over time. This makes our already affordable refurbished devices even more accessible.
No need to wait—get your device today! Sign up for Afterpay and enjoy flexible, interest-free payments. Click here to get started!
Do you offer bulk discounts for businesses or organizations?
Yes! If you need multiple devices or accessories, we may be able to offer a bulk discount.
What does Certified Refurbished mean?
Certified Refurbished products are pre-owned devices that have been professionally inspected, tested, and restored to like-new condition. These devices undergo rigorous quality checks to ensure they function properly and meet high standards before being resold. The refurbishing process is conducted by the manufacturer or an authorized reseller, ensuring the highest level of quality and reliability.
Is a Certified Refurbished device the same as used?
No. Unlike a standard used device, a certified refurbished device has been tested, repaired (if needed), cleaned, and reset to factory settings by professionals. Used devices are typically sold “as-is” without any guarantees of performance or reliability. All Certified Refurbished products sold by Tuff Techies come with a 1-year product warranty, just like new devices.
Do Certified Refurbished devices come with a warranty?
Yes! Certified refurbished devices come with a 1-year warranty, just like new products. At Tuff Techies, we stand behind our refurbished smartphones, ensuring peace of mind with your purchase.
Can you tell a difference between a Certified Refurbished and a new device?
Most people can’t tell the difference! Certified refurbished devices are cleaned, tested, and repaired to function just like new. However, some may have minor cosmetic imperfections, such as small scratches or blemishes.
Can I return a product if I’m not satisfied?
Returns are accepted within 30 days of purchase and are subject to a 25% restocking fee. All returned items must be in their original condition and packaging.